Tourist Card
Tourist card is a full-fledged card of a Russian bank, which will allow you to play in Russian shops, including on the internet, as well as to withdraw cash rubles from any ATM in Russia. The card can be obtained on the territory of your country even before travelling to Russia.
Three main options for issuing a tourist card in a foreign country:
• A tourist independently applies to a bank (financial organisation) in the territory of his/her country and issues a MIR payment card (in person or remotely).
• When making a tour package at the office of the tour operator, the tourist is informed about the possibility of registration of a payment card in a bank (financial organisation) to issue a payment card.
• The tour operator sends the necessary package of documents to a partner bank (financial organisation) for remote identification (via video link). The process takes about 20-25 minutes: the tourist immediately receives a non-named MIR payment card, which is activated remotely (via SMS confirmation from the user).
The tourist receives a MIR payment card with full functionality, which can be topped up at a partner bank (in accordance with the local bank’s internal currency conversion rules) and used for payments. In addition, after the end of the trip in Russia, the balance of funds can also be returned back to the account from which the card was replenished.
Programme participating banks (PJSC Center-Invest, PJSC MKB and VTB PJS).
Note: This card is issued by a Russian bank, then it is delivered to the office of the partner bank to issue the card to the client.
1) Question: Why should I issue a Tourist Card?
Answer: A Tourist Card is a debit bank card issued by a Russian bank that will allow you to pay for goods and services in Russian stores, online stores and marketplaces, as well as to withdraw cash rubles from any ATM in Russia. The card can be obtained on the territory of your country even before traveling to Russia.
2) Question: Which bank in Russia issues and services the Tourist Card?
Answer: The Tourist Card is issued and serviced by the Russian bank PJSC CB Center-Invest
3) Question: Where can I apply for a Tourist Card?
Answer: The list of partner organizations in your country is listed on the official website of Center-Invest Bank.
4) Question: What do I need to get a Tourist Card?
Answer: To get a Tourist Card you need to apply to the office of the partner organization and sign a service agreement with the partner*, provide the original identity document (passport) and taxpayer identification number(s) or analog (if available). The rest of the data shall be filled in by you independently without documentary confirmation.
*An employee of a partner organization may require additional documents to conclude a service agreement between the partner organization and the client.
5) Question: Do I need a Russian phone number to get a Tourist Card?
Answer: No, a Russian phone number is not a prerequisite. SMS on transactions and dynamic codes for confirming online transactions will be sent to the phone number specified in the application. If you plan to visit Russia and your operator does not work in roaming, specifying the Russian phone number in the application will allow you to receive these services on the territory of the Russian Federation.
6) Question: How can I find out the cost of issuing and servicing the Travel Card?
Answer: Up-to-date information on the terms and conditions of the Tourist Card is available on the official website of Center-Invest Bank, and is also provided by a partner organization upon identification.
7) Question: In what form is the Tourist Card issued by the partner organization?
Answer: The Tourist Card is issued by an employee of the partner organization in the form of a plastic card in a sealed envelope.
8) Question: When will I receive the card and will I be able to use it?
Answer: A tourist card is issued in a partner organization immediately after identification, but full use of the card is possible after the application is approved by a Russian bank. Notification about the results of the application review and details of the opened account will be sent to your cell phone number and/or e-mail address provided in the application.
9) Question: How long does it take for a Russian bank to consider an application and activate the card received?
Answer: As a rule, application review and card activation are carried out within 12 working days from the moment of receipt of the application from the Partner.
When applying for a card it is necessary to take into account holidays and weekends in the Russian Federation.
10) Question: How can I top up my Tourist Card?
Answer: The available methods and conditions for replenishing the Travel Card in your country can be found on the official website of PJSC CB Center-Invest Bank, as well as clarified at a partner organization when passing identification.
11) Can I use my Tourist Card abroad?
Answer: Yes, after activation of your Tourist Card by Center-Invest Bank PJSC, you will be able to pay in Russian online stores while abroad, for example, book and pay for hotels, flights and other activities.
12) Question: What bonuses are provided for transactions with the Travel Card?
Answer: Center-Invest Bank PJSC pays cash-back rewards (Cash-back) in selected categories for paying for goods/services with the Card, and there is also an opportunity to participate in the Loyalty Program promotions on
https://vamprivet.ru.
13) Question: How can I monitor the balance of my Travel Card account?
Answer: Center-Invest Bank will notify you of changes to your Tourist Card account balance via SMS notifications to your cell phone number provided in the
Application for opening an account and an individual's bank card. In the future, you will be able to manage your account via a mobile application that will be developed for Tourist Card holders.
14) Question: How can I find out the limits on my Tourist Card?
Answer: Up-to-date information on the terms and conditions of the Tourist Card is available on the official website of PJSC CB Center-Invest Bank, and is also provided by a partner organization upon identification. In the future, you will be able to find out and set the limits yourself via a special application.
15) Question: I lost my card, how do I re-issue it?
Answer: If you lose your card, you must notify Center-Invest Bank via feedback channels. To reissue your Tourist Card, you must re-apply to a partner organization in your country or to a Center-Invest Bank office in Russia.
16) Question: How do I close my Tourist Card and my Russian bank account?
Answer: To close your Tourist Card, please contact a partner organization in your country or a Center-Invest Bank office in Russia (+link to the addresses of the Bank's offices).
17) Question: How can I get back the funds remaining on my Tourist Card account?
Answer: To get a cash refund, you should contact a Center-Invest Bank office in Russia. To receive a refund to an account opened with another bank, you should contact a Center-Invest Bank office in Russia or a partner organization in your country, prepare an application for cancellation, reissuance or termination of the Tourist Card agreement and specify the details for the refund.
18) Question: Will the termination of a Russian bank’s work with a partner organization affect the use of the Travel Card?
Answer: No, the Travel Card is serviced by Center-Invest Bank. If the partner organization has stopped working with Center-Invest Bank, the card will continue to be serviced. You can contact Center-Invest Bank directly.
The Tourist Card is a debit bank card from a Russian bank that will allow you to pay for goods and services in Russian stores, online stores and marketplaces, earn rewards (Cash-back) in selected categories and the Mir loyalty program, and withdraw cash rubles from any ATM in Russia. The card can be obtained on the territory of your country even before traveling to Russia.
1. The Tourist Card can be issued through Partners in your country.
2. Familiarize yourself with the terms and conditions of the Tourist Card on Center-Invest Bank's website.
3. Prepare a set of documents to undergo identification:
a. original identity document (passport or equivalent);
b. Taxpayer identification number(s) or equivalent (if available).
Availability of properly certified translation of documents into Russian according to the legislation of your country will be an advantage and will help to speed up the process of service in the partner organization.
4. To be identified and receive the Tourist Card, go to a convenient office of the Partner.
5. In case you have not been previously serviced by a Partner, it is necessary to conclude a service agreement with a Partner organization beforehand.
You can find out more about conclusion of a service agreement with a Partner by contacting the selected Partner's office and/or contact details of the Partner's organization.
6. Provide the Partner's employee with the prepared documents, fill in the application for account opening (hereinafter - the application) and receive the Tourist Card in a sealed envelope.
7. After the application is approved, Center-Invest Bank will activate your Tourist Card and send the account details to the e-mail address specified in the application.
As a rule, application review and card activation are carried out within 1-2 working days from the moment of receipt of the application from the Partner. When applying for a card, it is necessary to take into account holidays and weekends in the Russian Federation.
8. The available ways to top up your Tourist Card in your country can be found on the official website of PJSC CB Center-Invest Bank, or you can check with your partner organization when you pass identification.
